Alitoyou helps you buy from 1688.com / Taobao.com and all other Chinese online shopping webistes.
DO NOT BUY LIQUID , DRUG , TOBACCO ,EXPLOSIVE & FLAMMABLE RPODUCTS.
WE DO NOT DO RETURN
The Chinese shopping websites do have 7 days free return policy, but it takes more than 7 days for the products to make a round trip between China and Thailand, so WE DO NOT DO RETURN.
There are 3 parts of shipping fee:
Part 1 : From 1688 shop to Alitoyou warehouse in China
This part is charged by the vendor for sending the products to Alitoyou warehouse, normally start from 50 Baht(each shop), sometime it is free.
This step normally takes 2~4 days.
Part 2 : From China to Thailand
You can choose fast or slow shipping from China to Thailand at different shipping rate and duration.
Part 2 shipping fee is charged by weight or size ,whichever is larger.
Heavy product, small size but large weight, shipping fee is calulted by weight.
Light product, small weight but big size, shipping fee is calculated by size.
Part 3 : From Alitoyou warehouse in Bangkok to your address
There are three options for you to get your order:
1. Pick up by yourself(Free)
2. Send to truck station(Free)
3. Post by Express shipping(EMS/Kerry/Flash/Best)
Final shipping fee = Part1 + Part2 + Part3
Add products to shopping cart and checkout, you will see your order appears at the "ORDERS STATUS" tab.
Wait a few minutes, our staff will evaluate the shipping fee, you will see the estimated shipping fee at the "SHIPPING FEE" section. This estimated shipping fee includes part 1 and part 2(Part1+Part2) only.
We estimate shipping fee base on the experience, but sometime the actual shipping fee may over the estimated shipping fee. The actual shipping fee is calculated by size/weight of your packages.
If you are ok with the shipping fee, you can find the QR Code and Bank account by clicking on the "Card" icon to make payment.
After making payment, please upload the payment proof by clicking the "UPLOAD PROOF OF PAYMENT" button. We will send you a message to confirm payment received.
We will contact you when your order arrives at Bangkok. You can select how to get your order on the App as well.
After selecting how to get your order, we will inform you the actual shipping fee, please pay the shipping fee and upload the payment proof.
Please add us Line, Id is @alitoyou
Wait courier to deliver your order, you can use the tracking number to track your order, when you get it, please confirm received.
*If you choose "Pick up at our site", you can pay shipping fee at our office.
You can search product on a computer and order it on our application.
From brower's address bar, you can find the link, the number in the link is the product ID, search this ID you can find this product on our application. For example, the number 1251735101 is the product ID.
Go to Search page, input this numner and click "FIND PRODCUT BY ID"
1. How soon I can know the estimated shipping fee after making order?
We try to check the shopping fee as soon as possible, normally you will know the shipping fee in 30 minutes at working hours, if you are in hurry, please contact us at LINE: @alitoyou
2. Is the estimated shipping fee accurate?
We estimate the shipping fee based on the product description and commen sense, it helps you to determine if it is worth to import from China, you can also estimate the shipping fee by yourself, like use your commen sense to estimate 10 T-shirt weight how much.
3. Can I check the order status or track the order?
We will update the order status at the "ORDER STATUS" page, please check at there.
4. Can I return if I do not like?
SORRY WE DO NOT DO RETURN
5. Can I cancel the order after making payment?
It depends, if you request to cancel your order before we made purchase, we can cancel and refund.
6. Does the product same as on the picture?
We have been ordering from 1688.com many years, from our experience, the products always same as on the picture.
7. Does Alitoyou gurantee the product quality?
NO, we product BUY&SHIPPING services,WE DO NOT GURANTEE THE QUALITY,but we do remind you if we notice any fatal quality issue while making purchase.
8. Why my order is deleted or rejected?
There are some circumstances you order will be rejected: